{"id":2186,"date":"2026-07-21T11:37:52","date_gmt":"2026-07-21T09:37:52","guid":{"rendered":"https:\/\/veloschweiz.ch\/?page_id=2186"},"modified":"2026-08-05T14:36:24","modified_gmt":"2026-08-05T12:36:24","slug":"widerrufsbelehrung","status":"publish","type":"page","link":"https:\/\/veloschweiz.ch\/fr\/widerrufsbelehrung\/","title":{"rendered":"Droit de r\u00e9tractation et droit de retour"},"content":{"rendered":"<h2>Votre droit de retour de 30 jours<\/h2>\n<p>Pour tous les v\u00e9los \u00e9lectriques command\u00e9s via VeloSchweiz : le vendeur, M-way Mobility AG, vous accorde un droit de retour volontaire de 30 jours. Vous pouvez vous r\u00e9tracter du contrat d\u2019achat dans les 30 jours suivant la r\u00e9ception de la marchandise, sans indication de motif. Les conditions du vendeur font foi :<\/p>\n<ul>\n<li>Droit de r\u00e9tractation M-way : <a href=\"https:\/\/m-way.ch\/fr\/pages\/droit-de-retractation\" target=\"_blank\" rel=\"noopener\">https:\/\/m-way.ch\/fr\/pages\/droit-de-retractation<\/a><\/li>\n<li>Conditions g\u00e9n\u00e9rales de M-way\u00a0: <a href=\"https:\/\/m-way.ch\/fr\/pages\/cgv\" target=\"_blank\" rel=\"noopener\">https:\/\/m-way.ch\/fr\/pages\/cgv<\/a><\/li>\n<\/ul>\n<h2>Contexte juridique<\/h2>\n<p>En droit suisse, il n\u2019existe pas de droit l\u00e9gal de r\u00e9tractation ou de retour pour les achats \u00e0 distance (en ligne, par t\u00e9l\u00e9phone). Le droit de retour de 30 jours mentionn\u00e9 ci-dessus est une prestation contractuelle volontaire du vendeur M-way Mobility AG \u2014 il s\u2019applique \u00e0 votre commande car il fait partie int\u00e9grante de l\u2019offre. VeloSchweiz agit en tant qu\u2019interm\u00e9diaire et n\u2019est pas partie au contrat de vente.<\/p>\n<h2>Comment fonctionne un retour ou un \u00e9change<\/h2>\n<ul>\n<li>R\u00e9tractation dans les 30 jours suivant la r\u00e9ception, par \u00e9crit, \u00e0 M-way Mobility AG (Thurgauerstrasse 136, 8152 Opfikon, +41 44 545 20 00) ou \u00e0 danke@veloschweiz.ch \u2014 nous transmettons votre demande.<\/li>\n<li>Seule la taille ne convient pas ? Contactez-nous \u2014 nous organisons l\u2019\u00e9change pour la bonne taille de cadre avec M-way.<\/li>\n<li>Merci de conserver le v\u00e9lo \u00e9lectrique en \u00e9tat neuf (un essai pour v\u00e9rification est autoris\u00e9) et de garder l\u2019emballage d\u2019origine.<\/li>\n<li>Le remboursement et le retour sont r\u00e9gis par les conditions de r\u00e9tractation de M-way.<\/li>\n<\/ul>\n<h2>Garantie<\/h2>\n<p>Les d\u00e9fauts sont couverts par la garantie l\u00e9gale et toute garantie du fabricant applicable, conform\u00e9ment aux termes et conditions du vendeur M-way Mobility AG.<\/p>\n<h2>Contact<\/h2>\n<p>Pour retour, \u00e9change ou r\u00e9clamation, adressez-vous directement \u00e0 M-way Mobility AG (Thurgauerstrasse 136, 8152 Opfikon, +41 44 545 20 00) ou \u00e0 danke@veloschweiz.ch \u2014 nous transmettons votre demande.<\/p>\n<p><em>Derni\u00e8re mise \u00e0 jour : ao\u00fbt 2026<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Dein 30-Tage-R\u00fcckgaberecht F\u00fcr alle \u00fcber VeloSchweiz bestellten E-Bikes gilt: Der Verk\u00e4ufer, die M-way Mobility AG, gew\u00e4hrt dir ein freiwilliges R\u00fcckgaberecht von 30 Tagen. Du kannst den Kaufvertrag innert 30 Tagen ab Erhalt der Ware ohne Angabe von Gr\u00fcnden widerrufen. Massgebend sind die Bedingungen des Verk\u00e4ufers: Widerrufsbelehrung M-way: https:\/\/m-way.ch\/pages\/widerrufsbelehrung AGB M-way: https:\/\/m-way.ch\/pages\/allgemeine-geschaeftsbedingungen Rechtlicher Hintergrund Nach schweizerischem [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2186","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/pages\/2186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/comments?post=2186"}],"version-history":[{"count":2,"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/pages\/2186\/revisions"}],"predecessor-version":[{"id":2235,"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/pages\/2186\/revisions\/2235"}],"wp:attachment":[{"href":"https:\/\/veloschweiz.ch\/fr\/wp-json\/wp\/v2\/media?parent=2186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}